Shipping policy
Will you send me the shipping information?
Once your order has been shipped, we will send you the tracking number. Please watch closely for the local delivery time to avoid losing the package.
How long does it take to ship to my area?
Please note that the delivery timeframe varies for different shipping locations (i.e. the average delivery time for orders in the US is under 14 days.), and may be affected due to force majeure such as severe acts of nature or weather events including floods, fires, earthquakes, hurricanes, or explosions; war, acts of terrorism, and epidemics.
If you don't receive your items after 3 weeks, please contact our customer service team for help.
The priority freight is higher and we will arrange the shipment first.
Please note that if you purchase more than one item in a single order, your items may be shipped to you separately.
Who pays for the customs fee?
There is a customs fee for delivery into some countries, and you will be responsible for that. Please check your country's regulation before purchase.
Canadian users may have to pay for the customs fee induced. Once you put the order, we will email confirm that you are aware of this and willing to pay. Please reply to the email from service@unihertz.com asap, as we will not ship the product without your confirmation.
With which carrier will you deliver my package?
We offer standard and priority shipping to more than 60 countries, and we choose the best shipping method according to your order destination. Postage fees may vary for different countries and regions. Final shipping cost will be shown to you during checkout.
If you have a special shipping request, contact us at service@unihertz.com.
What to do when my package is lost?
If you don't receive your items after 3 weeks, please contact service@unihertz.com for help.
If the tracking status shows "Delivery Successful", our shipping carrier does not accept any research request.
What to do when my parcel is stolen?
We sadly don't have any control over the postal services and your local security situation if your item in the parcel is stolen.
However, there are several things you can do to protect your own right:
- If you notice that the product might be stolen, please reject the parcel, open the box in front of the delivery guy, tell him what happen, and reject the parcel.
- Open a claim to your local Deutsche Post office, get the record number and send it to us.
- Contact your local Police station and state that your phone got stolen.